What information is included when documenting the telephone call in a suspected abuse report?

• A. The date and time of the call, contact person's name, title, ID/badge number, and agency response.
• B. Only the date of the call.
• C. The agency response.
• D. Only the contact person's name.

Answer: (A)

Documenting a telephone call in a suspected abuse report should capture who was involved, when it happened, and what happened next. The date and time establish exactly when the call took place, which is important for timelines and follow-up actions. Recording the contact person’s name and their title identifies who you spoke with and their role in handling the report, helping to determine authority and responsibility. Including the ID or badge number provides verification that you spoke with an authorized staff member, reducing the risk of miscommunication or impersonation. The agency’s response notes what actions were taken or recommended, such as referrals or further investigation, creating a clear, auditable trail of the next steps. Together, these details form a complete record that supports accountability and ensures that the report can be followed up effectively. Recording only the date, only the name, or only the agency response leaves critical gaps that could hinder verification, contact, and proper handling of the case.